1. Product: Cisco AnyConnect Secure Mobility Client - Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected.
  2. I was having trouble installing the Cisco AnyConnect client on a Windows 7 laptop. Each time I tried the installation I got the following error: Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.
  3. The 1722 error message is a general installer error message. You may unregister Windows Installer, and then reregister Windows Installer. To do this, follow these steps: a. Press the ' Windows key + R '. In the 'Open' box, type' msiexec /unreg ', and then press ENTER. Press the ' Windows key + R ' again.

I am getting this error message when trying to install the Cisco AnyConnect client on a users machine: Product: Cisco AnyConnect Secure Mobility Client - Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. A problem run as part of the setup did not finish as expected. It is also called as the InstallShield Error 1722 code problem. This Error Code 1722 indicates that the installation process has failed. The remnants of corrupted installation can sometimes prevent installation & the uninstallation of the software.

This FAQ was last modified on: Wednesday, November 6, 2019 07:56am

Windows Users

Cisco anyconnect install error 1722

There are a couple of reasons why a Windows user will get the error 'AnyConnect was not able to establish a connection to the specified secure gateway' or 'The VPN client agent was unable to create the interprocess communication depot' while trying to connect using the Software VPN:

  • More than 1 user is logged on to the computer at one time or
  • ICS (Internet Connection Sharing) is enabled.

Here's how to fix both problems.

More than 1 user is logged on to the computer at one time

Advise the user to restart the computer. This will logoff any other users who may be logged on. If the problem persists, read on.

Check to see if ICS (Internet Connection Sharing) is running

  1. Select the Start button and then select the Control Panel.
  2. Under the Network and Internet category, select the Network and Sharing Center.
  3. In the left-hand panel select Change Adapter Settings.
  4. Right-click the network connection being shared (try the wired/Ethernet adapter connection first and then check the other adapters) and select Properties.
  5. Select the Sharing tab.
  6. Uncheck the box to Allow other network users to connect through this computer's connection.
  7. Select OK.
Error

Additionally, check that the ICS service is not running.

Cisco Anyconnect Error 1722

  1. Select the Start button and then select Run.
  2. Type: services.msc and press ENTER on your keyboard.
  3. Find Internet Connection Sharing (ICS) and then stop the service.
  4. Change the Startup Type to Disabled and then reboot the computer.