Tier Program A - Tier 5 Program B - Tier 4 Program C - Tier 3 Program D - Tier 2 Program E - Tier 1 Premium $6 Deductible $200 Deductible $125 Deductible $100 Deductible $50 Deductible $20 Deductible. MetroPCS XBM In-Warranty Process Validate that the handset is In-Warranty o Duplicate failure. O Make sure it’s in good condition (limited physical damage). O Make sure there is no liquid damage (check liquid detection label). Inform Customer of their options to replace their in-warranty phone. MetroPCS features and services for personal use only. Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming. During congestion, heavy data users (35GB/mo. For most plans) and customers choosing lower.

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Business End User Care

Customer Care

Customer Care (GoPhone Pay As You Go)
866-426-0525 (Activations)

Customer Care (GoPhone Pick Your Plan)

Customer Care (After Hours Support)

E-Accounts Business Center

International Service
916-843-4685 (free call on Cingular phones when outside the U.S.)

iPhone Support
800-MY-IPHONE (Apple; device support)
877-800-3701 (Help desk for new customers)
877-419-4500 (Help desk for existing customers)

Lifeline Customer Service


Moving and Relocating
Dial *RELO (*7356) from your wireless phone or at 1-800-826-7356

Number Portability
888-898-7685 – Porting Status

Xbm Metropcs Login

Office of the President
East Coast: 877-707-6220
Western Coast: 800-498-1912

Roadside Assistance

866-246-4852 (866-CINGULAR)

Web Orders

XBM (eXchange By Mail – Warranty Services)

Handset Numbers
VoiceDial – #121
Pay My Bill – *PAY (*729)
Customer Service – 611
Minute Status (Response sent as text message) – *MIN# (*646#)
Account Balance (Response sent as text message) – *BAL# (*225#)

1-866-516-8519 (Bumped to the front of the line…)

Business Department

Business Tech Support (Readylink, Aircards, Blackberry, etc.)

Customer Service with Hold Time
1-888-788-4727 (Business Customers Only)
1-877-909-4806 (inactive)
1-877-577-3574 (Customer migrated to Ensemble)

Executive Services (Office of the CEO)

Fraud Department

Internal Marketing Opt-Out – Tell Sprint you don’t want your contact info to be shared with other Sprint divisions for marketing purposes

International Roaming
1-877-785-8414 – Add International Roaming to your account

Order Status for Phones and Accessories
1-800-480-4727, wait for the Spanish prompt to finish the press option 1, 3, 2

Porting Department

Rebate Line – Get the status of your Sprint rebate

Retention Department

TeleSales – Phones & Accessories and Customer Service for Phone & Online orders
1-866-789-8292 (Returns & Order Status – Sales Support Desk)
1-866-PCS-AUTO (1-866-727-2886) (Telematics TeleSales)

Total Equipment Protection (Asurion) – Insurance for stolen, lost, or physically damaged phones

Vision/3G Wireless Web Support Department (Data Support)

Finance- Making payments, inquiring about financial history for account

Handset Numbers
Customer Service – *2
Bill Payment (Speedpay) – *3
Airtime Usage – *4
Sprint PreCash Payment System – #2274 (#CASH)
Accessory Purchasing – #222
Referral Credit System – #733 (#REF)
American Airlines Flight Informaiton – #22 (#AA)
Charles Schwab Direct – #724
Western Union – #986


Customer Service

1-800-639-8359 (1-800-NEXTEL9)

Hybrid Phones (PowerSource) Customer Service

Handset Numbers
Customer Service – 611
Airtime Usage – 612

Customer Service


International Roaming

Prepaid Customer Service

1-800-866-2453 (1-800-TMOBILE)
1-888-537-4242 (Business TeleSales)

TTY Customer Service

Handset Numbers
Customer Service – 611
Customer Service (Prepaid) – *8648
Account Balance – #225# (#BAL#)
Account Balance (Prepaid) – #999#
Message Count – #674# (#MSG#)
Minutes Remaining/used – #646# (#MIN#)
Display Phone Number – #686# (#NUM#)
Reset Voicemail Password to last 4 of phone number – #793# (#PWD#)
Enable/Disable Voicemail Password Security – #796# (#PWO#)
Adjust Ring Time to Voicemail – **61*18056377243**(5-10-15-30)# Send/Call (numbers in brackets represent ring times)

Business Department
1-866-294-1329 – Also for International Phone/SIM Activations

Customer Service

ESN Change

Insurance Claims (Asurion Customer Care)



Technical Support (Defective Phone Replacement)

1-800-256-4646 (1-800-2-JOIN-IN)

VerizonWireless.com Customer Service – Web Site Issues & Online Account Access

Handset Numbers
Airtime Usage – #MIN (#646)
Balance Check – #BAL (#225)
Customer Service – *611
Over-The-Air Programming – *228 (Activation & PRL Updates)
Text Message & Data Usage – #DATA (#3282)

Customer Service

Customer Service

Customer Service

Frequently asked questions

How do I download entire Youtube playlist?

Simply copy the address of that channel/playlist from browser’s address bar and paste into ‘Download Video’ window. To open ‘Download Video’ Window, goto XDM Menu->File->Download Video or click on the video icon on the toolbar.

How do I increase the volume of the movie or songs which I downloaded?

Select that download, right click and select ‘Convert’. Video converter will open. Now click on boost button to increase volume. At select target format and click convert.

How can I convert the downloaded movie for my mobile phone?

XDM has built in video converter which supports numerous devices and file formats. Right click on the downloads and select ‘Convert’. Select the target format/device and click convert.

XDM does not capture download, How to fix it?

First check if addon for your browser is installed. If not then install addon from XDM Menu->Tools->Browser Monitoring page. If addon is already installed, then probably the file type is not included in supported files list. You can add it from XDM Menu->Tools->Browser Monitoring and add the file extension under ‘XDM will automatically take over downloads from browser for below file types’ For example if DMG files are not being automatically downloaded by XDM, simply add this extension to supported file list as mentioned above. Please always check you are using the latest version of XDM, from XDM Menu->Help->Check for update. If XDM still does not downloads the file, please post the issue in: XDM Menu->Help->Support page.

XDM does not show ‘DOWNLOAD VIDEO’ option while playing video in browser, How to fix it?

First check if addon for your browser is installed. If not then install addon from XDM Menu->Tools->Browser Monitoring page. It could also be possible that video size is too small and XDM is ignoring the video. To make this work just goto XDM Menu->Tools->Browser monitoring and lower the value in ‘Download video larger than’ dropdown. Alternatively you can copy the address of the web page containing the video, goto XDM Menu->File->Download video, and paste the address. XDM will parse and download the video. If problem still persists then, please post the issue in: XDM Menu->Help->Support page.

I am getting error saying ‘Failed to append/convert file parts, please check if the drive is full or write protected’, Why?

You are using an older version of XDM or have not installed the additional components. Please goto XDM Menu->Help->Update components. If problem still persists then, please post the issue in: XDM Menu->Help->Support page.

XDM is incorrectly taking over downloads which I don't want it to takeover, how to stop this?

Xbm Metropcs App

When the ‘NEW DOWNLOAD’ window appears, click on MORE.. button and select ‘Do not capture download from this address’. Alternatively if you want XDM to not to capture certain file type, like PDF, simply remove the file from supported files list. Goto XDM Menu->Tools->Browser monitoring and remove the file type from ‘XDM will automatically take over downloads from browser for below file types’ list.

While playing video, XDM does not show different formats in ‘DOWNLOAD VIDEO’ popup, how to get all the formats?

Select a different format in the video player of your browser, XDM will automatically include this format in ‘DOWNLOAD VIDEO’ panel. Alternatively copy the address of the web page containing the video and paste in ‘Download video’ dialog from, XDM Menu->File->Download video.

How to increase download speed of XDM?

You can optimize network settings of XDM, from XDM menu->Tools->Network optimization and select you connection type.

While resuming a download XDM says, download session is expired, what to do?

Select the download and click refresh link, and then click ‘Open containing web page’. If you are downloading a file, XDM will automatically pick up the new download link. If it was a streaming video, then select that same format from ‘DOWNLOAD VIDEO’ panel. If it was a video download from ‘Download video’ menu, then select the same format from the dialog box. If that option is not there, check ‘Advanced setting’ checkbox, open the web page where you found the download, copy the download link and paste the new download url. Don't forget to click ‘Save’ if you are manually pasting the link

How can I download files 1 by 1?

Xbm Metropcs Phone

There are two options:
1. Set ‘Maximum simultaneous downloads’ to 1. Then keep adding the downloads. While 1 download is in progress, other downloads will wait.
2. Use a download queue. While adding the download, click ‘MORE…’ and select the queue. You can create new queues from XDM Menu->Tools->Options->Queue and scheduler.

Xbm Metropcs Cell Phone